At Play Topic, we are dedicated to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, our Refund & Return Policy is here to assist you.

1. Eligibility for Returns

• Time Frame: You may return items within 30 days of the purchase date.
• Condition: Items must be returned in their original condition, unused, and in the original packaging with all tags and accessories included.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.

2. Non-Returnable Items

• Customized Products: Custom-made or personalized items cannot be returned unless they are defective or damaged upon arrival.
• Used Items: Products that show signs of use or wear are not eligible for return.

3. Return Process

• In-Store Returns: You can return your items directly to our store at 715 Gardner Ln, Hartwell, Georgia (GA), 30643, USA. Please bring the product and proof of purchase.
• Mail Returns: If you cannot return the item in person, please contact our customer service at (706) 376-5509 or email us to initiate a return by mail. We will provide you with return instructions and a return authorization.

4. Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7-10 business days.
• Method of Refund: Refunds will be issued to your original method of payment.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not returned in their original condition or missing parts).

5. Exchanges

• We offer exchanges for defective or damaged items. If you need to exchange an item for the same product, please visit our store or contact us for further assistance.

6. Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item).
• Non-Refundable Shipping: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return or exchange, please contact us:

Play Topic
715 Gardner Ln, Hartwell, Georgia (GA), 30643, USA
Email: [email protected]
Hotline: (706) 376-5509

We appreciate your business and are committed to ensuring that you are completely satisfied with your purchase. Thank you for shopping with Play Topic!